Shipping Policy
US Domestic Shipping
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Order Processing Time
Our products are produced by hand in small batches to ensure quality, freshness, and personal attention. Due to the fact that we pull and pack orders ourselves, order processing time (the amount of time from when you order until it is shipped) may average 4 business days BUT is usually faster than that.
Please allow time for personal attention to be paid to the production and packaging of your order and additional time for delivery. If you need your items fast, let us know and we will see what we can do.
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Shipping Information
Orders are typically shipped either by USPS or UPS.
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With the health of our planet in mind, we try to use the least amount of packaging material as possible while protecting your product in transit.
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Our padded mailers and corrugated boxes are fully recyclable and can be disposed with other paper products. We use a blend of biodegradable and compostable Kraft paper and our own shredded recycled office paper to fill shipping boxes and seal them with biodegradable and recyclable water-activated tape.
Please contact us within 2 days of receiving your package if there is any damage due to shipping. DO NOT throw anything away. We will need you to provide pictures of the shipping box as well as the damaged item. Send an email with the pictures to Hello@PleasantProvisionsCo.com with your name and order number.
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International Shipping
International shipping is not available at this time.
Returns
We are human and sometimes we make a mistake. If you find that we shipped an incorrect item, please let us know right away so we can fulfill your order correctly. We will need you send us a picture of the incorrect item as well as the packing list.
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Due to the nature of our all-natural products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons, this merchandise cannot be restocked or resold so we do not accept returns.
Your satisfaction is our goal and we truly believe you will love our products, but if you are unhappy, please let us know. We want you to have a positive, pleasant experience and will work with you to find a solution.